Visualize Net Promoter Score (NPS) Results Using SurveyJS Dashboard

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Net Promoter Score (NPS) is a popular metric used to assess and predict customer loyalty by asking respondents only one question: "On a scale from 0 to 10, how likely are you to recommend our product/service to a friend or colleague?". Respondents who score 9-10 (promoters) will most likely keep buying your product and bring new customers. Respondents scoring 7-8 (passives) are overall satisfied with your product but may switch to your competitors if they come across a more attractive offering. Respondents with a score of 0-6 (detractors) are unhappy with your product and may damage your brand through negative word-of-mouth. To calculate the NPS, subtract the percentage of detractors from that of promoters. This demo shows how to enable a special NPS visualizer in SurveyJS Dashboard. Read more...

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