FAQ

Licensing

Is your developer license perpetual? Do I need to renew my purchased developer license every year?

The license is perpetual. You get permanent access to the versions released within the first 12 months of the original purchase date. Optionally, you can choose to continue receiving all updates and technical support at any time in the future by paying the annual support fee with a discount of around 60% of the current license fee.

How many licenses do I need if I do not know the exact number of end users who will use SurveyJS Creator to create/modify surveys in my application?

Our developer license is royalty-free. We do not charge any royalties for redistribution of our libraries that have been integrated into your applications. We do not track the number of applications you create using our libraries, nor do we limit the number of end users of SurveyJS Creator or SurveyJS Dashboard. Even if your application has thousands of end users, you will only need to purchase a license for each developer of the application that works with SurveyJS libraries, not every user.
Please note that under general conditions, an end user must not be an application developer who uses the API of our libraries to create/modify their own applications. If your end users are software developers, please contact us at info@devsoftbaltic.com to discuss an OEM agreement between our companies that grants license(s) to such non-standard end users.

How do I decide on the number of licenses needed for my team? Do I purchase a license for each developer or is one per team sufficient?

The answer to this question depends directly on the number of developers working with the SurveyJS product's APIs, implementing their integration, writing components and/or modifying existing ones, etc. The general rule is that the number of seats purchased must be equal to or greater than the number of licensed developers immediately involved in the development of your application(s) using SurveyJS libraries.

Am I allowed to transfer my license(s) to others? If so, what is the procedure for that?

Yes, license holders are allowed to transfer their rights under the END USER LICENSE AGREEMENT to any individual or business or government entity upon prior written approval from Devsoft Baltic OÜ. In order to perform the transfer, send us an email to info@devsoftbaltic.com with a request to change the rights holder for your licensed product(s) and the email address of the new license holder. Please note that the new licensee is required to be registered at www.surveyjs.io to allow us to complete the transfer procedure.

We intend to use the SurveyJS libraries for internal purposes only, in application(s) that don’t immediately generate profit. Do we still have to buy the developer license(s), or can we integrate the libraries free of charge?

You are required to obtain a developer license(s) regardless of the purpose of the application you develop and the use cases you need to handle – whether it is an order form for online payment, an event registration form, a patients’ history chart, or anything in between. However, if you represent a nonprofit organization (NPO), please contact us at info@devsoftbaltic.com for a special offer.

Do I need to purchase a license to create an application prototype that embeds SurveyJS Creator for demonstration purposes only?

You are allowed to test the functionality of our libraries and decide whether it’s suitable for your needs and requirements before making a purchase.

Data Storage

Do you store survey results and/or any other respondent data in your database?

The Survey JS project was developed with full integration and security in mind. We want to enable our users to build their own self-hosted form management system and avoid third-party storage of sensitive data that they acquire from users. So, we do not natively keep track of any of your data, nor do we have any access to it unless you write the code allowing us to do so, although we prefer that you do not. The only information we store about our users is the information they fill in to generate a quote and the records of licensed developers so that we can later identify them in the system when they request assistance.
We strongly encourage our users to store all data using cloud storage facilities of their choice or maintain it on their own premises, instead of using black box SaaS platforms that lock users into an ecosystem they cannot control and put at risk of hacking respondents’ personal data (a large TypeForm’s data breach in 2018 or phishing attacks using Cloud-based survey software in 2020 are good examples).

Do you charge users for storing survey results and/or survey definitions if they don’t have or are not willing to use their own storage facilities?

No, we do not. It’s important to clarify here that the Free Survey tool was created as an MVP (minimum viable product) that demonstrates the capacities of our libraries; unlike other survey platforms, we do not sell cloud storage services or limit the number of forms and submissions per month. The Free Survey tool enables our users to explore the functionality of our libraries and estimate the value they deliver before actually developing their own self-hosted survey software and having those libraries integrated into their application(s). The survey results and definitions created during such tests/trials are saved in Azure storage free of charge.

Source Code

How do I get the source code of your libraries?

All of our libraries are open-source. You can find the source code and the development history of a library on the SurveyJS GitHub page (choose the library-related repository). You can also view the Issue tab of a library’s repository to check out the bug fixes and new functionality in progress.

Am I allowed to make changes to the source code?

You certainly are. You simply need to select the library-related repository on the SurveyJS GitHub page , create a new branch, and make the required changes. However, we strongly recommend that you contact us about the functionality you want to introduce. It’s possible that the desired functionality already exists or will soon be implemented. We are always happy to collaborate on new functionality with our users as well.

Miscellaneous

Do you fix bugs and/or add new functionality?

We constantly improve our libraries and try to resolve the majority of open issues before starting to implement any new functionality. We understand the importance of having bug-free libraries. Being big fans of test-driven development (TDD), we write hundreds of unit tests to detect and fix bugs at the initial development stage. Since we have plenty of unit tests, functional (E2E) tests, and CI setup, we can introduce new minor (but useful) updates every week.
Regarding new functionality, the short answer is yes, we do add new features regularly. However, we thoroughly estimate their cost and potential value to our users as well as possible risks they might entail. The general rule is the bigger the value/cost rate of a requested feature, the more likely we introduce it in the foreseeable future. We certainly do our best to deliver changes seamlessly and avoid any code-breaking changes. Our Survey JSON definition, for instance, created in an early beta version of SurveyJS Creator still works well with the latest versions.

Can I add custom CSS to brand the look of my surveys?

YES. Unlike mainstream SaaS survey tools, SurveyJS libraries offer straightforward and unlimited style customization for FREE out-of-the-box. With SurveyJS, you can use modern built-in themes “as is” or create your own custom survey themes, add your company logo, create a custom Thank you page at the end of your survey – your creativity and skills in HTML/JavaScript/CSS is the only limit. Freely add custom CSS code to style your surveys and make them look as visually distinct as possible, incorporating your brand identity and aligning survey widgets with your site.

Is it possible to format/style text of survey elements using Markdown?

YES. With SurveyJS you can use HTML and Markdown for common appearance customizations in question titles or values (like making bold/italic or adding images). For advanced scenarios, you can also provide external markdown converter or create custom themes.

Is customization of survey design and its elements free for everyone?

YES. With SurveyJS libraries, you do not need to look up suitable pricing plans to just change theme colors, fonts, or borders – unlimited theme customization capabilities are free for everyone and built-in. Unlike the majority of online survey tools, we do not charge users for such basic capabilities.

How do I remove a referral badge from the footer?

SurveyJS Library and GUI-based Survey Creator do NOT embed any marketing materials into your surveys, including referral badge. So no need to pay extra to hide or turn gray that “Powered by Survey Tool” sign from the footer and the Thank you page at the end of your survey.

Is it true that if I self-host SurveyJS libraries there are no limits on the number of forms I can create, monthly form submissions, and fields per form that I can choose?

YES. SurveyJS does not limit you on the number of survey forms you create (active or inactive), the number and question types you choose to add, as well as the number of responses your users submit in your self-hosted surveys.

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