DEVSOFT does not lend, lease, sell, or market information it obtains from its customers or those who provide us with personally identifiable information. DEVSOFT does not disclose purchase information or licensing information to third parties.
While you have a SurveyJS account, we retain data associated with your account and store it using Azure cloud storage service. This includes survey data and account data. All customer data is stored on servers located in the United States. SurveyJS customers should notice that the data is only accessed from inside Europe to provide customer and billing support from our European office.
We may retain the data associated with your account after the account has been deleted as required by applicable law. For example, since all SurveyJS developer licenses are perpetual, we retain license owner data, including their name, email address associated with the license(s), company name and VAT, type and quantity of the licenses purchased. This information is retained and used for the following reasons:
- To identify license owners, who are entitled for a discount for renewal subscription (for updates and technical support) pertaining to existing license(s)
- To comply with our legal obligations.
- To enforce our agreements
- To resolve disputes
In these cases, we ensure that access to the data is blocked except for the purposes for which we have been required to retain the information.
We also retain information that you publicly share in the public and private Help Desk tickets, e.g., questions and comments. Data published in private tickets is deleted upon a written request to firstname.lastname@example.org.
You can delete your account and survey data associated with it at any time. To delete an account, please go to the Delete Account section on your Account page, click the Delete button and follow the instructions.
In order to delete a particular survey, you need to archive it first. SurveyJS customers should be aware that survey archiving is irreversible. In order to archive a survey, please go to the My Surveys page, expand the details section using the arrow icon on the left of the survey title, and click Archive.
Now that the survey has been archived, switch to the Archived tab and click Delete.
You can delete the results of active and archived surveys. Partial results deletion is not available. In order to delete the results of a survey, identify it in the list of active or archived surveys, and click Results.
In the Results page, switch to the Info tab and click the Clear Results button.
Whilst analyzing the survey data, you can customize the way it is presented, e.g. hide or reposition certain table columns, limit access to them, etc. If you make changes to an active survey and the survey data cease to display, it is recommended to reset the data display settings to their default state by clicking Reset Table State and Reset Summary State - whichever you customized.
Once deleted, the survey data won’t be accessible, and you will not be able to restore it.
We honor deletion requests for both an account and its data. The deleted account and survey data associated with it is permanently removed from our system immediately without the possibility of recovery.
When creating an account with SurveyJS, you can agree to receive information about new products, important updates, and occasional surveys and special offers from Devsoft Baltic OÜ via email. The subscription for marketing emails is optional. To unsubscribe from receiving marketing materials, click the unsubscribe link placed at the bottom of the email you received and follow the instructions.
Alternatively, you can submit your request at email@example.com. Please be aware that you will still be sent a number of non-marketing emails that you cannot unsubscribe from (for example, order and renewal confirmations, license transfer notifications, etc.).
Cookies are small bits of data we store on the device (computer, mobile phone, tablet or any other mobile device) that you use to access SurveyJS websites (“WEBSITES”), so we can recognize repeat users. Each cookie expires after a certain period of time depending on what we use it for.
Below we list the different types of cookies that may be used on the WEBSITES.
The websites use both first party cookies (which are set by the WEBSITES being visited) and third party cookies (which are set by a server located outside the domain of our WEBSITES).
For example, we will collect data about the search terms users entered in the search box, the average time a user spends on the WEBSITES, what pages users viewed within a single visit, whether they scrolled down the entire page or left it in the middle, and other details about their visit to the WEBSITES. We also record clicks of certain buttons to determine whether the product is intuitive enough so as to improve the overall user journey. This information is collated and kept at an aggregated, pseudonymized level.
If you use the “Remember me” feature when you sign into your account, we store your username in a cookie to make it quicker for you to sign in whenever you return to our site.
We store user preferences, your default language, device and browser information, so we can identify you across devices and personalize the content you see.
We use Google Analytics as a tool to measure the success of our advertising campaigns and referrals through third party advertising partners. The Google Analytics data collected for these purposes is aggregated and anonymous.
Where you have explicitly consented, or have not disabled third party advertising cookies (depending on your location), we will also use Google Analytics data to support display advertising, including re-targeting. You can customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center.
(Example: a cookie used for login authentication)
Certain cookies are necessary in order for the WEBSITES to operate correctly and remain secure, to ensure essential functionality, to measure and analyze site traffic at the aggregate level and to stabilize the WEBSITES. We have to load required cookies for legitimate interests pursued by us in delivering essential functionality of our WEBSITES to you and your respondents.
(Example: a cookie that stores your language preference)
These cookies collect information about your choices and preferences, and collect information about your use of the WEBSITES which enable us to improve functionality. For example, these cookies help us record any difficulties you have with the Sites, and show us whether our advertising is effective or not. In some cases these cookies allow us to see the overall patterns of usage on the WEBSITES, rather than the usage of a single person (except where that is part of the necessary function of the cookie).
(Example: cookies set from domains corresponding to our marketing affiliates, like ads.twitter.com or ads.google.com or facebook.com or ads.reddit.com or stackoverflow.co)
Users can remove or disable cookies within their browser settings. The settings and steps for managing cookies vary by browser, so we suggest referring to your browser’s documentation. One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabling certain types of cookies ensures a smoother experience when you use our site.
To learn more about how to disable cookies you can refer to this external website: https://www.aboutcookies.org/.
DEVSOFT does not wish to receive, act to procure, nor desire to solicit, confidential or proprietary materials and information from you through the WEBSITES. Any and all materials or information divulged during chats, phone calls, email communication or made available to DEVSOFT in any manner will be deemed not to be confidential by DEVSOFT. You acknowledge that submissions to DEVSOFT will not be considered confidential or proprietary and that DEVSOFT will be under no obligation to keep such information confidential. You further acknowledge that DEVSOFT will have an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute such materials or information, and you also agree DEVSOFT is free to use any ideas, concepts, know-how or techniques that you send to us for any purpose.
The Website may contain links and references to non-DEVSOFT websites and resources (“EXTERNAL SITES”). Links to EXTERNAL SITES are provided for informational purposes and in no way represent an endorsement or approval by DEVSOFT. DEVSOFT makes no representations or warranties regarding the validity or quality of any content, software, or service hosted on any EXTERNAL SITE. You agree that use of EXTERNAL SITES is done so at your own risk.
DEVSOFT, at its sole discretion, may terminate your access and use of all or any portion of the WEBSITE and its CONTENT at any time, with or without cause. Upon such termination, you must immediately discontinue the use of the WEBSITE.
THE CONTENT PROVIDED ON THE WEBSITES AND ALL RELATED COMMUNICATIONS ARE PROVIDED ON AN “AS IS” BASIS. IN ADDITION, ALL WARRANTIES ARE HEREBY DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. The CONTENT provided on the WEBSITES may contain technical inaccuracies or typographical errors. CONTENT, including but not limited to pricing, licensing terms may be changed or updated without notice. DEVSOFT may also make improvements and/or changes in the products described in this information at any time without notice.
To the extent permitted by applicable law, in no event shall DEVSOFT be liable for any special, incidental, indirect, or punitive and consequential damages(including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use the WEBSITES and associated CONTENT, even if DEVSOFT has been advised of the possibility of such damages. You understand that the CONTENT made available on the WEBSITES may produce inaccurate results. You assume full and sole responsibility for any use of the WEBSITES and its CONTENT and bear the entire risk for failures or faults.You agree that regardless of the cause of failure or fault or the form of any claim, YOUR SOLE REMEDY AND DEVSOFT’S SOLE OBLIGATION SHALL BE GOVERNED BY THIS AGREEMENT AND IN NO EVENT SHALL DEVSOFT’S LIABILITY EXCEED THE PRICE PAID FOR THE SERVICES RENDERED VIA THE WEBSITES.
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