Renewals & Upgrades

The license is perpetual allowing you to use the software product(s) in your application forever. You get permanent access to the versions released within the first 12 months of the original purchase date, as well as technical support.

As we license our software products on a per-developer basis, only one developer is entitled to have use of the SurveyJS product's API if a single license has been purchased.

If you wish to continue receiving all updates and technical support at any time in the future, you can pay the annual support fee with a discount of up to 60% of the current license cost. The discount varies from 60% to 10% depending on the number of months since the date you originally purchased the license.

If you renew your license within the first 12 full calendar months, you will receive the maximum discount of 60% of the current license cost.

Let’s say you purchased a Basic plan at 499 EUR on 15th September 2022 with the initial expiration date of 15th September 2023, and decided to renew it on 20th September 2023.

Input:

• Plan: Basic;
• Current license cost: 499 EUR;
• First-time purchase date: 15th Sep 2022;
• Initial expiration date: 15th Sep 2023;
• Renewal date: 20th Sep 2023;
• Elapsed months: 12.

Since there are 12 full months between the first license purchase - 15th September 2022 - and the renewal purchase date - 20th September 2023, you are entitled to obtain the maximum discount of 60% of the current license cost and will only be charged 199 EUR for the renewal. After paying the annual renewal fee, the updated expiration date will be 15th September 2024.

Output:

Price for renewal: 199 EUR;

New expiration date: 15th Sep 2024.

Beyond the first 12 full calendar months since the first-time license purchase, the discount for renewal fee is applied based on the number of elapsed months since the current expiration date. A late renewal discount of 10% is guaranteed regardless of how much time passed since the license expired.

Now, let’s imagine you purchased a Basic plan at 499 EUR on 10th January 2022 with the initial expiration date of 10th January 2023, and decided to renew it only on 20th March 2023.

Input:

• Plan: Basic;
• Current license cost: 499 EUR;
• First-time purchase date: 10th Jan 2022;
• Initial expiration date: 10th Jan 2023;
• Renewal date: 20th Mar 2023;
• Elapsed months: 12 (if you opt for Consecutive renewal).

Output:

Price for renewal: 199 EUR;

New expiration date: 10th Jan 2024.

Even though the maximum discount window passed on 10th January 2023, you will still be charged 199 EUR for the renewal. In order to ensure that product renewal is consecutive as outlined in the End User License Agreement, after paying the annual renewal fee, the updated expiration date will be 10th Jan 2024. If you wish the updated expiration date to be in 12 months since the renewal date, e.g. 20th Mar 2024 please refer to the Example #3.

Now, using the same entry data as in the Example #2, let’s say you decided to pay the annual renewal fee even later - on 8th June 2023 and you want to make sure you have access to product updates and technical support for at least 12 months after the renewal date.

Input:

• Plan: Basic;
• Current license cost: 499 EUR;
• First-time purchase date: 10th Jan 2022;
• Initial expiration date: 10th Jan 2023;
• Renewal date: 8th Jun 2023;
• Elapsed months:
• 17 (if you opt for the Renewal with an Extended expiration date);
• 12 (if you opt for the Consecutive renewal).

The discount percentage depends on the number of full calendar months since the current expiration date. If you pay for the renewal on 8th June 2023, there are 17 full calendar months between the first-time purchase date and the renewal date. In order to confirm the extension of the expiration date to the maximum of 24 months since the renewal date, please select the expired license in the License Manager section of your Account, click Renew, and then select the Renewal with an Extended expiration date option. After paying the renewal fee, the updated expiration date will be 8th June 2024.

Output:

Price for renewal:

• 266 EUR (if you opt for the Renewal with an Extended expiration date)
• 199 EUR (if you opt for the Consecutive renewal)

New expiration date:

• 8th Jun 2024 (if you opt for the Renewal with an Extended expiration date)
• 10th Jan 2024 (if you opt for the Consecutive renewal)

Please note that the Consecutive renewal option that enables you to renew the expired license without extending the expiration date is only available within the first 18 months of the use, e.g. from the 1st to each consecutive month up to the 18th, and within 18 months since the last renewal. This is required to prevent the need for repetitive renewal within 6 months from the date of the last late renewal.

Let’s say you bought a Basic plan at 499 EUR on 1st November 2020 with the initial expiration date of 1st November 2021, and decided to renew it only on 20th June 2023.

Input:

• Plan: Basic;
• Current license cost: 499 EUR;
• First-time purchase date: 1st Nov 2020;
• Initial expiration date: 1st Nov 2021;
• Renewal date: 20th Jun 2023;
• Elapsed months: 25.

In order (1)to ensure that the product renewal is consecutive as outlined in the End User License Agreement, and (2)to prevent the need for repetitive renewal within 6 months from the date of the last late renewal, after paying the annual renewal fee, the updated expiration date will be 20th Dec 2023 (the earliest). You can extend in further using the date picker widget in the cart or the calculator.

If the number of elapsed months since the original purchase date (in this example, 1st Nov 2020) and the renewal date exceeds the limit of 18 months, the Renewal with an Extended expiration date will be the only option available, and it will be applied automatically. This is required to prevent the need for repetitive renewal within 6 months from the date of the last late renewal.

Output:

Price for renewal: 415 EUR

New expiration date: 20th Dec 2023

You are allowed to pay the annual renewal fee as early as in one full calendar month from the original license purchase date or from the last renewal date. The maximum discount of 60% will be applied and the updated expiration date will be 12 months from the upcoming expiration date.

Let’s imagine you purchased a Basic plan at 499 EUR on 1st April 2020 with the initial expiration date of 1st April 2021, and decided to renew it on 20th Feb 2021, e.g. 2 full calendar months prior to the upcoming expiration date.

Input:

• Plan: Basic;
• Current license cost: 499 EUR;
• First-time purchase date (or Last renewal date): 1st Apr 2020;
• Initial expiration date (or Current expiration date): 1st Apr 2021;
• Renewal date: 20th Feb 2021;
• Elapsed months: 12.

In this case, you will be entitled for the maximum renewal discount of 60% and after paying the extended renewal fee of 199 EUR, the updated expiration date will be 1st Apr 2022.

Output:

Price for renewal: 199 EUR

New expiration date: 1st Apr 2022

If you have purchased a license for Survey Creator only and wish to have use of the PDF Generator and/or Dashboard libraries in your application, you can upgrade your Basic plan to PRO by paying the upgrade fee at any time after the purchase. The upgrade fee depends on the number of full calendar months since the purchase date of the Basic plan or since its last renewal date, and includes the price difference between the two plans as well as the user fee.

Example #6

Let’s say you bought a Basic plan at 499 EUR on 2nd March 2023 with the initial expiration date of 2nd March 2024, and decided to upgrade it to PRO within 1 full calendar month, e.g. on 15 March 2023.

Input:

• Initial plan: Basic;
• Upgrade to plan: PRO;
• Current license cost for the initial plan: 499 EUR;
• Current license cost for the upgrade-to plan: 899 EUR;
• First-time purchase date (or Last renewal date): 2nd Mar 2023;
• Initial expiration date (or Current expiration date): 2nd Mar 2024;
• Upgrade date: 15th Mar 2023;
• Elapsed months: 0.

As there are no full calendar months between the First-time purchase date (in our case) or Last renewal date and the upgrade date, you will only be charged the difference between the prices of the two plans, e.g. 400 EUR. The expiration date will remain the same.

Output:

Price for upgrade: 400 EUR

New plan expiration date: 2nd Mar 2024

Now, using the same entry data as in the Example #6, let’s say you decided to get an upgrade to PRO a bit later, on 15th Jun 2023, which is still within a period of 12 full calendar months since the original purchase, so you are still eligible to receive product updates and technical support at the moment of an upgrade.

Input:

• Initial plan: Basic;
• Upgrade to plan: PRO;
• Current license cost for the initial plan: 499 EUR;
• Current license cost for the upgrade to plan: 899 EUR;
• First-time purchase date (or Last renewal date): 2nd Mar 2023;
• Initial expiration date (or Current expiration date): 2nd Mar 2024;
• Upgrade date: 15th Jun 2023;
• Elapsed months: 3.

You can choose to keep the expiration date of your original plan and only pay the difference between the prices of the two plans.

As you had had use of the license under initial Basic plan for 3 full calendar months by the moment you decided to have it upgraded, if you want to extend the expiration date of your original plan to a 12-month period from the expected date of the upgrade, besides the difference between the prices of the two plans you will also be required to pay the user fee for the three elapsed months.

Output:

Price for upgrade:

• 489 EUR (if you opt for the Upgrade with an Extended expiration date)
• 400 EUR (if you opt for the Consecutive upgrade)

New expiration date:

• 15th Jun 2024 (if you opt for the Upgrade with an Extended expiration date)
• 2nd Mar 2024 (if you opt for the Consecutive upgrade)

Please note that the Consecutive upgrade option that enables you to get an upgrade for your current plan without extending its current expiration date is only available within the first 18 months of the use, e.g. from the 1st to each consecutive month up to the 18th, and within 18 months since the last renewal.

Let’s say you purchased a Basic plan at 499 EUR on 2nd Oct 2020 with the initial expiration date of 2nd Oct 2021, and decided to upgrade it only on 15 March 2023. If you didn’t pay any annual renewal fees in between and the current expiration date had passed, to ensure that product renewal is consecutive as outlined in the End User License Agreement, besides paying the difference between the prices of the two plans, you would be required to pay the user fee for the number of the elapsed months of the expired license to be eligible for un upgrade.

Input:

• Initial plan: Basic;
• Upgrade to plan: PRO;
• Current license cost for the initial plan: 499 EUR;
• Current license cost for the upgrade to plan: 899 EUR;
• First-time purchase date (or Last renewal date): 2nd Oct 2020;
• Initial expiration date (or Current expiration date): 2nd Oct 2021;
• Upgrade date: 15th Mar 2023;
• Elapsed months: 29.

Output:

Price for upgrade: 809 EUR

New plan expiration date: 15th Mar 2024